Implement a Full Management and Team Development Program1. Develop a comprehensive training program focusing on leadership and teamwork skills. Include workshops, mentoring, and role-playing scenarios to address conflict resolution and define desired behaviours. This will help resolve conflicts, clarify behavioural expectations, and enhance overall productivity by fostering a more cohesive team environment.Rotate Personnel Between Departments2. Establish a rotation system where employees from different departments spend time in the phone service area, gaining insights into operational challenges and needs, and vice versa. This experience will promote better understanding and collaboration between departments, improving support and efficiency.Link Pay Increases to Customer Service Quality3. Implement a performance evaluation system using customer feedback and structured call monitoring to determine pay increases. Clearly communicate evaluation criteria to employees. This result will motivate employees to enhance customer interactions. Transparent communication will reduce anxiety about how they will be assessed.Research Competitor Pay Systems4. Task HR with benchmarking the company's reward system against industry standards and competitor practices, ensuring competitive compensation.This will help Competitive pay reduces employee turnover and enhances overall job satisfaction, making the organization more attractive to potential recruits.PLEASE MAKE IT SMOOT

Implement a Full Management and Team Development Program 1. Develop a comprehensive training program focusing on leadership and teamwork skills. Include workshops, mentoring, and role-playing scenarios to address conflict resolution and define desired behaviours. This will help resolve conflicts, clarify behavioural expectations, and enhance overall productivity by fostering 4 more cohesive team environment. Rotate Personnel Between Departments 2. Establish arotation system where employees from different departments spend time inthe phone service area, gaining insights into operational challenges and needs, and vice versa. This experience will promote better understanding and collaboration between departments, improving support and efficiency. Link Pay Increases to Customer Service Quality 3. Implement a performance evaluation system using customer feedback and structured call monitoring to determine pay increases. Clearly communicate evaluation criteria to employees. This result will motivate employees to enhance customer interactions. Transparent communication will reduce anxiety about how they will be assessed. Research Competitor Pay Systems 4. Task HR with benchmarking the company's reward system against industry standards and competitor practices, ensuring competitive compensation. This will help Competitive pay reduces employee tumover and enhances overall job satisfaction, making the organization more attractive to potential recruits. Empower Team Leaders 5. Provide training to team leaders to prepare them for increased decision- making responsibilities. Encourage initiative in routine decisions. This will improve decision-making speed and quality, boosting productivity and intrinsic motivation among employees, which will lead to higher customer satisfaction