Implement and monitor programs Roles and responsibilities When implementing and monitoring service programs, specific roles and responsibilities should be clearly defined and documented. There are several factors that may impact on the different types of roles and responsibilities within a community service organisation. These may include: funding body requirements type of organisation program type client type organisational structure internal policies and procedures legislation program requirements. When defining roles and responsibilities it is essential to ensure that: all required actions of the role are defined reporting and recording structures are determined communication plans are determined all job and task responsibilities are defined. When preparing to communicate roles and responsibilities to relevant staff, clients or stakeholders it is essential to ensure that all roles and responsibilities are clearly defined and documented. Documents related to the roles and responsibilities of personnel may include: job descriptions goals KPI's timelines communication strategies