Implementing a new system or modifying an existing one can create organizational change. This change may impact how employees work, how information technology teams support the business, and even how customers interact with the organization. Over time, ensuring users adopt new systems or changes to existing systems is critical; implementing a system no one will use becomes a wasted investment. Business stakeholders should consider user adoption, and they should do it no later than during the design phase.

Identify $3$ steps or activities a project team can take that will influence user adoption.

Explain how these steps or activities will influence user adoption.

Explain what the risks are if user adoption is not at the desired levels.

Once the new system is ready, it is released to the production environment. Then, users are migrated from the prior system or tasks and are reoriented into the new system. Implementation is a key milestone in the systems project, marking the first opportunity for the company to realize a return on its investment in the new system.

What are the key activities that occur in the implementation phase?

What are the most important post$-$implementation activities, and what role do a company$$s IT teams have in supporting the system post$-$implementation?

What challenges should a company plan for in the implementation and post$-$implementation phases?