Implementing LEAN Operations at Caesar Casinos

3. Assume Hirsch has decided to follow a high-involvement approach similar to the one he led at Tunica. What challenges and risks do you anticipate Hirsch will face in moving forward at Metropolis, and how should he be prepared to respond? 4. Assume service scores for the area you manage, Harrah's Metropolis hotel housekeeping, have declined over the past year. As part of the LEAN rollout at Metropolis, you and some of your front-line employees will participate in a kaizen event focused on improving guest-room housekeeping operations. What KPls (key performance indicators) would you propose to track to determine whether the changes implemented through the kaizen effort actually improve performance