Implementing LEAN Operations at Caesars Casinos

Please write your answers in the table following each question. Your case analysis should not exceed $2$ pages total $($single$-$spaced$).$

$1.$ Other than senior leadership support and engagement $($discussed on p$\mathrm{.}10$ of the case$),$ what are the three most important elements of the employee$-$centered process improvement approach that help explain the success of the LEAN implementation at Tunica? Briefly explain the rationale for your choices.

$2.$ In general, what are the two greatest advantages and two greatest disadvantages of an expert$-$driven approach to process improvement? Briefly explain.

$3.$ Why is the development of key performance indicators $($KPIs$)$ important in the context of implementing a process improvement program, regardless of the specific approach taken?

Discuss the two most important reasons.

$4.$ If Brad Hirsch does decide to follow an employee$-$centered LEAN approach at Metropolis, what are the top three challenges$/$risks he will face in moving forward at Metropolis? How should he be prepared to respond to each of these challenges$/$risks$?$

$5.$ Considering your answers to the previous questions, what is your recommendation to Brad Hirsch? Should he introduce an employee$-$centered approach, an expert$-$driven approach, something else? Briefly explain.