Question: important points that Padgett and Loos make about their general model of customer experience, EXCEPT: Some routine consumption behaviors may become so internalized that some

important points that Padgett and Loos make about their general model of customer experience, EXCEPT:
Some routine consumption behaviors may become so internalized that some of the relevant steps escape conscious awareness of the customer.
Some of the steps could occur out or order or involve backtracking between steps.

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