IMPROVING SHOPPING EXPERIENCES FOR CUSTOMERS Operational Step Responsible Person Timeline Gather all customers complaints for the prior
Question:
IMPROVING SHOPPING EXPERIENCES FOR CUSTOMERS
Operational Step | Responsible Person | Timeline |
Gather all customers complaints for the prior six months to determine the customers major concerns. | Pam (Cooperate Human Resource Manager) | 8-10-20 (Week 1) 8-17-20 (Week 2) |
Develop Employee Etiquettes Curriculum Addressing Customers Complaints and Interaction with Customers | Training Department John (Lead Trainer)) Ray, Saul, Jacob, Silly Becky, Tina) | 8-24-20 (Week 3) |
Review and approve Employee Etiquettes | David Cooperate Manager | 8-31-20 (Week 4) |
Schedule Managers to be Train to teach the Etiquettes Workshop | Steve (Cooperate Assistant Human Resource Manager) | 8-10-20 (Week 1) |
Schedule all employees to attend the Etiquettes Workshop | Steve (Cooperate Assistant Human Resource Manager) | 8-10-20 (Week 1) |
Hire Secret Shoppers | Management of Each Store | 8-31 -20 – 9-6-20 (Week 5) |
Train Secret Shoppers | 9-7-20 (Week 6) | |
Secret Shoppers Review Stores | Management of Each Store | 9-14-20 (Week 7) |
Gather Secret Shoppers Data send to Trainers for final revision | Pam (Cooperate Human Resource Manager | 9-21-20 (Week 8) |
Review the data of the secret shoppers to adjust curriculum for final revision and send each store manager a copy of the final revision. | Training Department John (Lead Trainer)) Ray, Saul, Jacob, Silly Becky, Tina) | 9-21-20 (Week 8) |
Project plans outline the intended course of events; however, things don’t always happen as intended. Organizations need to consider risks and develop a contingency plan. This plan is typically presented to management.
Add the following 2 columns to the project plan table you created in Wk 4 – Apply: Project Plan:
- Potential Risk Factors
- Contingency Plans
Based on your prior research, determine potential risk factors for not meeting each of the project objectives. Develop a contingency plan for each of the potential risks. Add the potential risks and contingency plan to your Wk 4 – Apply: Project Plan.
Expert Answer:
Gather all customers complaints for the prior six months to determine the customers major concerns Potential Risk Factors There is a risk that customers may not have provided accurate complaints or th... View the full answer
