in $2-3$ sentences what can i add or comment on this post "How might a company incorporate the use of YouTube to enhance customer service?

Visit YouTube and find an example of a company using YouTube as customer service support. Do you think their use of YouTube enhances their customer service? Why or why not?

YouTube is a platform used to share media, videos, and music. YouTube can be used by businesses for information on new developments, keeping the business relevant in the online community via followers, comments, ability to share its videos therefore expanding their position in marketing.

Customer Service encompasses the service of providing accurate information. Companies use their website as a point of information therefore YouTube can be used in the same way. In my opinion, seeing a company on social media platforms and verified accounts tells me $($as a customer$)$ that they are relevant and up to date on today's topics and can likely provide better services than outdated companies. When researching products for upcoming purchases, it is nice to find videos and reviews on products."