In 2015, a storm hit Ottawa and the Air spring Air Filter Company. Many employees' homes were devastated, and the firm found that it had to hire almost 3 completely new crews, one for each of its shifts. The problem was that the "Old-timers" had known their jobs so well that no one had ever bothered to draw up job descriptions for them.When about 30 new employees began taking their places, there was general confusion about what they should do and how they should do it. The storm quickly became old news to the firm's out-of province customers- who wanted filters, not excuses. Phillip Manny, the firm's President, was at his wits end. He had about 30 new employees,10 old-timers, and his original factory supervisor, Maybelle. He decided to meet with Alexandra Shaw, a consultant from a local university's business school. She immediately had the old-timers fill out a job questionnaire that listed all their tasks, duties & responsibilities. Arguments ensued almost at once- Both Phil & Maybelle thought the old-timers were exaggerating to makethemselveslookmoreimportant,andtheold-timersinsistedthatthelistfaithfullyreflected their duties. Meanwhile, the customers demanded for their filters.

1. Should Phillip & Alexandra ignore that old-timers' protests and write up the job descriptions as they see fit? Why? Why not? How would you go about resolving this situation?

Answer rating: 100% (QA)

In resolving the situation its crucial to engage in open communication and collaboration between all parties involved Ignoring the oldtimers protests ... View the full answer