In 2016, the Consumer Financial Protection Bureau in the United States announced that Wells Fargo (WFC) would
Question:
In 2016, the Consumer Financial Protection Bureau in the United States announced that Wells Fargo (WFC) would be fined $185 million for illegal activity. It was alleged that WFC employees had opened more than 2 million un-authorised deposit and credit card accounts. Carefully, outline what this scandal involved, and explain why the actions of WFC management and employees were unethical. Discuss what issues may have caused this behaviour to occur, and what you would do to prevent this from happening in the future. Evaluate the impact of this scandal on the value of WFC, and explain why the value of the firm may change by more than the cost of the fines to correct the issue. (400 word limit)
Business
ISBN: 978-1133595854
12th edition
Authors: William M. Pride, Robert J. Hughes, Jack R. Kapoor