In a call center/workforce management perspective, what is a step by step process for average handle time

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In a call center/workforce management perspective, what is a step by step process for average handle time and what data is needed to improve the process of average handle time? Also can you do the same for service level?

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Business Statistics For Contemporary Decision Making

ISBN: 9781119577621

3rd Canadian Edition

Authors: Ken Black, Ignacio Castillo

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Posted Date: Mar 10, 2024 04:19 AM

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In a call center/workforce management perspective, what is a step by step process for average handle time

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Lets break down the stepbystep process for both Average Handle Time AHT and Service Level SL in a call centerworkforce management perspective along with the data needed to improve each process Average ... View the full answer

Business Statistics For Contemporary Decision Making

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