Question: In a claims handling process, each claim undergoes two consecutive tasks: Determine liability ( Task - D ) followed by Assess claim and determine benefits
In a claims handling process, each claim undergoes two consecutive tasks: "Determine liability" TaskD followed by "Assess claim and determine benefits"
TaskA According to claims handling policies, these two tasks must be performed by different employees.
Analysis of the process performance in the past six months reveals that TaskD leads to rejecting on average of the overall cases, while TaskA leads to rejecting on average of the remaining cases. If we aim to reduce cycle time without violating policies, which one of the following process enhancement patterns should we consider applying?
Delay
Eliminate
Integration
ReSequence
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