Question: In a claims handling process, each claim undergoes two consecutive tasks: Determine liability ( Task - D ) followed by Assess claim and determine benefits

In a claims handling process, each claim undergoes two consecutive tasks: "Determine liability" (Task-D) followed by "Assess claim and determine benefits"
(Task-A). According to claims handling policies, these two tasks must be performed by different employees.
Analysis of the process performance in the past six months reveals that Task-D leads to rejecting on average 3% of the overall cases, while Task-A leads to rejecting on average 20% of the remaining cases. If we aim to reduce cycle time without violating policies, which one of the following process enhancement patterns should we consider applying?
Delay
Eliminate
Integration
Re-Sequence
 In a claims handling process, each claim undergoes two consecutive tasks:

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