Question: In a company called nova tech solutions there is a training initiative for its customer service team where trainees are a valuated on their customer
In a company called nova tech solutions there is a training initiative for its customer service team where trainees are a valuated on their customer imteraction skills through roleplaying scenarios, each time to train participates, they receive immediate feedback on their performance and a tailored form of reinforcement to either encourage or critique their responses. Which instructional strategy does this likely illustrate.
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