In a .pdf attachment please compose your responses to the 2 scenarios below. Please use the formats and tools learned from Chapters 5-8 to inform your writing. You will be graded on grammar, mechanics, spelling, word choice, and professionalism in addition to content and proper business message format as outlined in the chapters. The following scenarios cover these 2 areas: o Positive/Neutral (Direct) o Negative (Indirect) Scenario 1 Positive/Neutral- (Direct Plan) As General Manager of the extremely exclusive Chez Pohopien restaurant, you must respond to a yelp comment which was a scathing review of your restaurant. FoodLVR, the Yelper, wrote expressing his disappointing experience with the service and the food. The Yelper went on to describe being ignored for 8 minutes without wait-staff help, receiving overly salted food, loud clientele, and music. The Yelper made no complaint during their dinner, yet felt compelled to give information about the dining experience on Yelp to let others know of their disappointment. Your job as General Manager, and as the voice of the restaurant owner, is to create a neutral/goodwill response Follow the Direct Plan for Positive messages when composing your response. Scenario 2 Negative- (Indirect Plan) You own an art co-op studio in Downtown Los Angeles. Several local artists display very large art pieces in your gallery for purchase. Your policies state explicitly that once art is purchased and removed from your gallery, there are no refunds or exchanges. You provide a very convenient service to your clientele; your professional staff measure the potential art-owner's space to determine if the art will fit in the designated space. A customer named Mary Smith purchased an art piece and declined to have the professional staff premeasure the space. She was certain the art would fit perfectly and proceeded to purchase the one-of-a-kind piece. Mary came to discover that the art is too large for the small townhouse they own. Mary emailed and asked for a refund. Write an indirect plan email message reply explaining to Mary why she will not be receiving a refund. The goal is to maintain goodwill and hopefully a return visit to your gallery. Remember that it is always good to offer some alternative or follow up. Think about how you would feel if you received a no; always empathetic