In a properly formatted indirect email, write a response to the following case study:

As the founder and president of a successful consulting firm, you decide to splurge and purchase a fine executive desk for your own office. You ordered an expensive desk described as North American white oak embellished with hand inlaid walnut cross-banding. Although you would not ordinarily purchase large, expensive items by mail, you were impressed by the description of this desk and by the money-back guarantee promised in the catalog. When the desk arrived, you knew that you had made a mistake. The wood finish was rough, the grain was splotchy, and many of the drawers would not pull easily. The advertisement had promised full suspension, silent ball-bearing drawer slides. You are disappointed with the desk; you decide to send it back, taking advantage of the money-back guarantee.