Question: In a small town on the border between Quebec and Ontario, about 2 hours from Ottawa, the municipal governments decided to undertake a critical infrastructure
In a small town on the border between Quebec and Ontario, about 2 hours from Ottawa, the municipal governments decided to undertake a critical infrastructure project - the construction of a new bridge to replace an aging and structurally compromised one. The bridge was over a river that divided the two provinces, and the bridge was the only drivable crossing point between the two provinces for 150 km in either direction. The rebuild project was initiated due to safety concerns and the need for improved transportation in the area. The municipality hired a team of engineers and contractors to design and build the bridge. The team of engineers and the team of contractors had never worked together before. The engineering team and the municipal officials had different understandings of the key issues. While engineers emphasized the structural deficiencies of the old bridge and the need for a more robust design, municipal officials were more focused on the aesthetic aspects and the potential for the bridge to become a local landmark, a "sight to behold in the boreal forest" and a tourist destination.
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Title Bridge Over Troubled Waters A Tale of Communication and Cultural Failures In the tranquil border town nestled between the provinces of Quebec and Ontario a critical infrastructure project was un... View full answer
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