In a workforce management/call center perspective please answer the following.

The strategic management process is key to the leadership of a company. Discuss the difference between the strategic management process and the day-to-day management of the organization. Include specific examples to support your response.

Discuss how a company's internal environment might affect the development of the corporate strategy. Include product life cycle, personnel, and organizational structure in your discussion as these components must receive consideration for success of any strategy.