Question: In addition to labor intensity, the second element that characterizes service processes is the combination of consumer interaction and service customization. The combined measures have

In addition to labor intensity, the second element that characterizes service processes is the combination of consumer interaction and service customization. The combined measures have a high value when a service comprises a high level of interaction and a high level of customization for the customer.

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3

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True

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False

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In addition to labor intensity, the second element that characterizes service processes is the combination of consumer interaction and service customization. Question 6 Answer a . True b . False

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