Question: In an external negative message, the refusal or denial should go: (Check all that apply) A. At the beginning B. Directly before the goodwill ending

In an external negative message, the refusal or denial should go: (Check all that apply)

A. At the beginning

B. Directly before the goodwill ending

C. At the end

D. Directly before alternatives/compromise

E. Directly before the reasons

F. Directly after the buffer

G. Directly after the reasons

H. In the middle of the message

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