1. In an organization, the operations function is mainly responsible for?

1. Managing employee hiring campaigns
2. Performing record-keeping audits required by law
3. Developing promotions to attracting new customers
4. Managing internal processes within an organization which add value to a product or service
5. Allocating funds to the various functions of the organization
6. All of the above

2. Process characteristics which are needed to satisfy customer demands are called?

1. Competitive capabilities
2. Explicit services
3. Competitive priorities
4. Process strategy
5. Implicit services

3. Consider a company that produces a single, standardized, commodity-type product in extremely large volumes, such as flour or raw sugar. This company would most likely recognize _______ as its main order winner.

1. Performance (Top) Quality
2. Customization
3. Product variety
4. Product development speed
5. Low Cost

4. Which of the following statements is likely true about an order winner?

1. Once an order winner, always an order winner
2. Over time, an order winner can evolve into an order qualifier
3. Order winners are only important for companies with high customer contact
4. Order winners are not connected with organizational strategy
5. Order winners are used reduce a global set of firms to a handful of similar, direct competitors
6. All of the above

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