Question: In BSG, what management tools are available for promoting operating excellence? Explain whether each tool reduces costs, increases quality, or both. Hint: Explain the impact

In BSG, what management tools are available for promoting operating excellence? Explain whether each tool reduces costs, increases quality, or both. Hint: Explain the impact of each factor below on a) reject rates, b) S/Q ratings, c) worker productivity, d) input material productivity.

  • TQM/Six Sigma
  • base wages
  • incentive compensation
  • ratio of workers to supervisors
  • supervisory compensation
  • best practices training

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