In deciding on performance measures, organizations need to consider which of the following:

Question 1 options:

	The objectivity of the measure
	The completeness of the measure
	The responsiveness of the measure
	All of the above
	None of the above

Question 2 (1 point)

All of the following are guidelines for managing cross-functional teams except:

Question 2 options:

	Seek to create a critical mass of leadership.
	Train members in teamwork and process management.
	Get early involvement from all functional areas.
	Encourage team members to stay within their functional roles.
	Clarify expectations within and between teams.

Question 3 (1 point)

An organization that tries to increase compliance with rules about conserving supplies by locking the supply closet is using which compliance strategy?

Question 3 options:

	Preventative similar to putting hurdles up in front of employees
	Punitive similar to threatening employees with sticks
	Cognitive similar to enlightening employees about the benefits of compliance
	Remunerative similar to tempting employees with carrots

Question 4 (1 point)

When prioritizing tasks, what two characteristics are important for you to identify according to Steven Covey?

Question 4 options:

	How urgent it is to act on the task and how important the task is
	How important the task is and whether someone else is available to complete the task
	Whether the task is internally- or externally-focused
	How long the task will take to complete and how important the task is

Question 5 (1 point)

Which of the following is NOT a key paradox that managers often face when they try to maintain tight controls in the organization?

Question 5 options:

	Employees who are frustrated by tight controls may choose to leave the organization, reducing stability
	Leaders who exert tight controls are often more effective at higher levels of the organization than at lower levels.
	By stifling creativity, tight controls can result in lower profits which then reduces that ability of the organization to survive.
	Tight controls and rules to improve organizational effectiveness can become impediments to individual performance.