In designing work environments which are safe and comfortable to enable staff to work at their best level, consideration must be given to factors such as:

	a.	Organisational culture, time and motion studies, degree of skills
	b.	Job experience, qualifications, organisational health and safety, organisational culture
	c.	The demands of the worker; the salary for the job; degree of skills
	d.	Illumination, Noise, Temperature, Humidity, Vibration

Sources of potential failure within an organisations processes are likely to come from

	a.	Human failures; organisational failures; technology / faculty failures
	b.	Marketing failures; human resource management failures; finance failures
	c.	Environmental disruption; organisational failures, supply failures
	d.	Customer failures; environmental disruption; technology failures

1. An Order-Winner could be described as:

   	a.	A factor which may be of significance in other parts of the organisation
   	b.	A factor which is at a higher level than the standard for the industry
   	c.	A factor which directly and significantly contributes to winning business
   	d.	A factor which has to be above a particular level to be considered by the customer

When reflecting on the product/service life cycle, what pattern do customers generally follow as the progress through the 4 stages of Introduction to market; market growth; market maturity and market saturation and decline?

	a.	Early adopters, bulk of market, laggards, sales-enthusiasts
	b.	Innovators, early adopters, bulk of market, laggards
	c.	Innovators, laggards, bulk of market, early adopters
	d.	Innovators, laggards, bulk of market, sales-enthusiasts