Question: In developing loyalty, it has been found that patients make judgments: relative to what they have read on social media sites like Facebook and blog

In developing loyalty, it has been found that patients make judgments:
relative to what they have read on social media sites like Facebook and blog posts
based on their expectations to their experience
relative to what their friends and family told them their experiences were like
in terms of how the doctor related to them interpersonally
In developing loyalty, it has been found that patients make judgments:

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