Question: in evaluating service quality using the service gap theory, which of the following is true it is impossible to measure customers perceptions of service quality

in evaluating service quality using the service gap theory, which of the following is true
it is impossible to measure customers perceptions of service quality
an indicator of good quality service quality is when customers perceptions are higher than thier expectations
customers will always have the same expectations of a particulat service provider
an indicator of

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