In house services such as data processing, printing and mail are _____. *

2 points

External services

Internal services

Outsourcing services

Quality services

Managers who stop by and visit their service locations demonstrate_____________. *

3 points

high standards

a service vision

a laissez-faire leadership style

an in-the-field leadership style

The ____ is a tool that disaggregates a firm into its core activities to help reduce costs and identity sources of competitiveness. *

3 points

value reference model

generic data model

demand chain

value chain

There is a trend in companies to outsource __________services. *

3 points

Internal

External

Voluntary

Involuntary