Question: In implementing Total Quality Management (TQM) programs, which of the following is NOT true? a. TQM program implementation rarely requires any shifts in organizational priorities.

In implementing Total Quality Management (TQM) programs, which of the following is NOT true?

a.

TQM program implementation rarely requires any shifts in organizational priorities.
b.

TQM programs may require significant investment in education and training.
c.

Successful TQM implementation requires both top-down support and bottom-up buy-in.
d.

Change programs of any type usually require changes in organizational culture.

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