Question: in ITEL4 - How does the service request management practice achieve its purpose of supporting the agreed quality of a service? A. By reducing the

in ITEL4 - How does the service request management practice achieve its purpose of supporting the agreed quality of a service? A. By reducing the costs associated with request handling and fulfilment B. By setting realistic expectations relating to the fulfilment of requests C. By improving the reputation of the service providing organization D. By effectively handling user queries that initiate agreed service actions

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