Question: In ITIL 4 - An organization is designing a value stream for communicating planned outages to users. At which step in value stream mapping will

In ITIL 4 - An organization is designing a value stream for communicating planned outages to users. At which step in value stream mapping will the user's expectations regarding communicating planned outages be identified? A. Using the 'to be' value stream map to plan improvements B. Define the purpose of the value stream C. Create a 'to be' value stream map D. Do the service value stream walk

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