Question: In ITIL ( Information Technology Infrastructure Library ) , the Level 1 Service Desk represents the initial point of contact for users seeking assistance with

In ITIL (Information Technology Infrastructure Library), the Level 1 Service Desk represents the initial point of contact for users seeking assistance with IT-related issues or service requests. At this level, the focus is primarily on incident management and basic service request fulfillment.
True
False
In ITIL (Information Technology Infrastructure Library), the Level 1 Service Desk

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related Databases Questions!

Q:

i want to summarize this article with a paraphrase 800-1000 words What is IT Service Management? A brief and practical guide to ITSM explaining the process and proving that it is something your...

Q:

Please provide any thoughts on the below items (1, 2, and 3). 1. ITIL was first introduced in the 1980s by the British government's Central Computer and Telecommunications Agency (CCTA) for best...

Q:

Ajman Digital Government: the way forward to digest digitalization Mohamad Abu Ghazaleh and Syed Zamberi Ahmad Case synopsis Mohamad Abu Ghazaleh and Syed Zamberi A 2017 decree by the ruler of the...

Q:

Ajman Digital Government: the way forward to digest digitalization Mohamad Abu Ghazaleh and Syed Zamberi Ahmad Case synopsis Mohamad Abu Ghazaleh and Syed Zamberi A 2017 decree by the ruler of the...

Q:

Ajman Digital Government: the way forward to digest digitalization Mohamad Abu Ghazaleh and Syed Zamberi Ahmad Case synopsis Mohamad Abu Ghazaleh and Syed Zamberi A 2017 decree by the ruler of the...

Q:

Ajman Digital Government: the way forward to digest digitalization Mohamad Abu Ghazaleh and Syed Zamberi Ahmad Case synopsis Mohamad Abu Ghazaleh and Syed Zamberi A 2017 decree by the ruler of the...

Q:

Security Awareness An effective computer security-awareness and training program requires proper planning, implementation, maintenance, and periodic evaluation. In general, a computer...

Q:

PROJECT SCOPE [Instructions for what to include in this section: Define the scope of work that will be undertaken to provide the deliverable(s) mentioned in the Project Charter (PC). Craft this...

Q:

MMH074.qxd 4/8/09 5:09 PM Page 238 Adam Darkins is the Chief Consultant for Care Coordination at the US Department of Veterans Affairs. He has a track record of developing the clinical, technology...

Q:

1. The business is moving towards being supported by complete digital solutions in response to COVID-19 pandemic. Which process is the MOST valuable in the service transition phase for effective use...

Q:

Michelle received $6,600 in OAS pension income in 2018. Her total income for 2018 was $94,000. For 2018, the minimum income threshold is $75,910.

Q:

A 65.0-mL sample of 0.010 M Pb(NO3)2 was added to a beaker containing 40.0 mL of 0.035 MKCl. Will a precipitate form?

Q:

What do you understand by the economies of scale?

Q:

P-1) (100 Pts.) A chemical manufacturing company (CMC) has a contract for the procurement of the neccssaly chemicals from four suppliers. The chemicals purchased from Supplier A are priced at $20...

Q:

You have been asked to conduct an equal opportunities survey in an organisation of a thousand employees on one site. How would you carry this out? In your answer, design a questionnaire and indicate...

Q:

Role- play interviews from the two complainants in the Meteor case study. Decide on what would be Sarahs best course of action.

Q:

Taking Sarahs position in the Meteor case study, draw up the proposal she will need to make to convince the managers of the benefi ts of working towards a learning organisation.