Question: in ITIL4 - A service provider identified several errors in the third-party software which cannot be resolved for various reasons. The application management team identified
in ITIL4 - A service provider identified several errors in the third-party software which cannot be resolved for various reasons. The application management team identified a way to prevent incidents related to these errors. However, the team is conscious of the errors and needs to monitor and regularly review them to ensure that the impact assessment and the workarounds remain valid. How can automation of problem management support the team in this situation? A. By supporting automated correlation of incidents B. By supporting the problem management metrics C. By supporting problem diagnosis with machine learning D. By supporting integration with change records
Step by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
