in ITIL4 - An organization has analysed the current value stream for restoring service to users and identified touchpoints with low business value. User feedback confirmed that some communications from service desk during incident resolution were distracting and did not provide any useful information. What action should the organization take? A. Eliminate all identified touchpoints B. Review the communications in the context of the value stream C. Create a separate value stream for the low value touchpoints D. Remind the users about the need to follow the agreed communications plan