Question: in ITIL4 - Which capability criterion supports the practice success factor 'establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities
in ITIL4 - Which capability criterion supports the practice success factor 'establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them'? A. Detected events are interpreted and acted upon, where relevant B. The responsibility for the approach to monitoring and event management is clearly defined C. The quality of monitoring data is measured and reported D. The monitoring data is available when needed and meets the user requirements
Step by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
