In leading the push for proficient strategy execution and operating excellence, top-level managers need to take the lead on all of the following EXCEPT

Multiple Choice

• spending time with, listening to, and encouraging people in the organization to act on their own initiative.

• delegating authority to middle and lower-level managers and creating a sense of empowerment among employees to move the implementation process forward.

• gathering information firsthand and gauging the progress being made.

• initiating corrective actions to improve or remove impediments to strategy execution.

• holding periodic ceremonies to honor people who excel in displaying the company values and ethical principles.