In Module $1$ we spoke about the "Management By Fact" model for problem solving, where data is key to making the right choices. Attached is a summary of the model and template for reference:

MBF Process$-$Template Relationship

Summary

Management by Fact is the practice of addressing

gaps in performance by:

The use of a six element problem solving model

The use of credible data to assess and analyze a

problem

CASE QUESTION

Smith Consulting Engineers is a company with a downtown office building which has a contract for Heating and Air Conditioning maintenance with "Jones HVAC Inc".

The heating for the building was turned on September $152022,$ but Smith staff started to complain about erratic performance of the heating system...some days too hot $-$ others cold. The office manager called in Jones HVAC Inc to rectify the problem. The Jones technician was well versed in problem solving and wanted to follow a rigorous "Management By Fact" $($MBF$)$ approach and started to assemble the MBF template chart.

a$)$ Outline the suggested components of the MBF template chart $($list is fine, no need to construct the table$)$:

Problem Statement $($be very specific & clear of the elements need in the problem statement$)$

Data graph $($showing history of the current state$/$problem$)-$ describe the best overall data graph that describes the main issue.

Supporting data$/$information graphs$/$charts $($that could help with problem analysis$)-$ describe $2$ examples

Suggested Root Causes and proposed counter measures with timelines

b$)$ What is the critical concluding verification step in the project plan $($hint: As an Operations Manager what do you want to make sure of to guarantee success? How do you do it$?)$

Selecting and executing action plans that

measurably and predictably improve results

Tracking progress over time by evaluating the

impact of the problem

Constantly evolving the process