In my Training Manual which is about a Basic customer care course for the customer care consultants of an organisation

i need come up with 'The Assesment used for training intervention' $($section in the training manual$)$

This section considers the assessment of the participant of various learning outcomes.

This section should also include

$-$ expected learning outcomes for employees involved

$-$ Types of formative assessment that can be utilized to focus on teaching and learning activities for employees to achieve learning outcomes

$-$Develop question to determine whether the learning outcomes have been achieved.