Question: In order to carry out usability tests for a new word processing package, the software has to be written and debugged. User instructions have to
In order to carry out usability tests for a new word processing package, the software has to be written and debugged. User instructions have to be available describing how the package is to be used. These have to be scrutinized in order to plan and design the tests. Subjects who will use the package in the tests will need to be selected. As part of this selection process, they will have to complete a questionnaire giving details of their past experience of, and training in, typing and using word processing packages. The subjects will carry out the required tasks using the word processing package. The tasks will be timed and any problems the subjects encounter with the package will be noted. After the test, the subjects will complete another questionnaire about what they felt about the package. All the data from the tests will be analyzed and a report containing recommendations for changes to the package will be drawn up. Draw up a Product Breakdown Structure, a Product Flow Diagram and a preliminary activity network for the above. Do not hesitate to make additional assumptions.
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