In order to make exchanges or returns at a clothing$$ retailer, customer service representatives must follow an established series of$$ steps, such as checking the$$ receipt, inspecting the item for$$ damage, and issuing a store credit. This is an example of$$ a$($n$)\_\_\_\_\_\_\_\_.$

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Part $1$

A$.$

nonprogrammed decision

B$.$

rule

C$.$

unstructured problem

D$.$

policy

E$.$

procedure