1. In order to obtain a comprehensive idea of the ability of the auditee to consistently ensure purchased product meets specification requirements, it is important for the auditor to

1. Detect mistakes in the written methods for quality control
2. Ensure there is quality program in place and supported by top management
3. Verify all areas in the plant are correctly identified and maintenance responsibilities are assigned
4. Verify that the operating procedures used by the suppliers are documented as required

2. which of the following actions by a customer will support long-term relations with a supplier?

1. Focusing on developing clear purchase orders and contract provisions
2. Training purchasing staff to facilitate communications between suppliers and end-users
3. Creating opportunities for the suppliers quality engineers to meet with the purchasing staff
4. Scheduling regular meetings with the supplier to discuss plans and problem-solving options

3. When implementing a supplier improvement program, the quality managers first step should be to

1. Analyze the cost components of the suppliers product
2. Identify chronic problems and create a Pareto analysis to focus on key problems
3. Identify which components constitute the largest volume and, therefore, the greatest opportunity for improvement
4. Schedule supplier site visits to analyze processes and assist with process control issues

4. if a company wants to optimize its overall supply chain, which of the following strategies will have the most lasting impact?

1. Focusing on priority actions
2. Training purchasing agents in negotiation techniques
3. Improving audit results for problem suppliers
4. Sharing information internally and with all suppliers

5. The logistics component of a supply chain management system should be used to

1. Monitor the cost of transporting goods between suppliers and the customer
2. Monitor product delivery times in just-in-time (JIT) systems
3. Reduce the cost of handling, inventorying, and transporting products
4. Reduce the cost of receiving product from supplier

6. Which of the following characteristics is descriptive of a customer-supplier partnership?

1. The supplier is viewed as a resource for gaining a competitive edge
2. Product problems are resolved through the customers material review board
3. The supplier determines requirements for product design
4. The cost of goods and services is the primary basis of the relationship

7. A quality performance index (QPI) rates supplier performance based on

1. Total costs of the suppliers parts
2. Rework, and corrective action reports
3. On-time deliveries and purchase order requirements
4. Defect rates and on-time deliveries

8. Which of the following sets of factors is most important for establishing a supply base that delivers a competitive advantage?

1. Quality, cost, and delivery
2. Quality, price, and capacity
3. Quantity, cost and availability
4. Quantity, price and delivery

9. A Quality Manager is attending a supplier recognition program in another country. The supplier wants to give the Manager a small token of appreciation that is symbolic of their country, however, their corporate policy discourages the accepting of gifts. The Managers best response would be to

1. Refuse the gift, reminding the supplier that gift-giving is not part of the contractual relationship
2. Refuse the gift and explain the corporate policy on accepting gifts
3. Accept the gift but report it to their corporate compliance officer
4. Accept the gift since the gift has little monetary significance

10. Supplier certification should be based on an assessment of the suppliers

1. Manufacturing methods
2. Inspection effectiveness
3. Process capability
4. Field failure resolution process

11. The first step a customer should take when developing a supply chain should be establish

1. The specific ISO certification that its approved suppliers will need
2. A supplier rating system
3. Requirements and specifications for products and services
4. Documented procedures for incoming inspection

12. If a supplier audit reveals that the suppliers quality system has several serious deficiencies, the customers quality manager should take which of the following actions first?

1. Ask the supplier for a corrective action responsive
2. Schedule a follow-up audit
3. Advise purchasing to find a different source for the suppliers products
4. Notify senior management of any problems found with this suppliers products

13. Which of the following describes a strategic view of the purchasing process in regards to the length of relationships with suppliers?

1. Short term relationships can provide flexibility to the purchasing organization
2. Short term relationships with suppliers for commodities and long term with other suppliers
3. Long term relationships build trust and confidence between suppliers and customers
4. The length of the relationship is not part of the strategic view of the purchasing process

14. When an organization is developing a supplier certification process, what type of suppliers should be examined first?

1. Long-term suppliers with good product quality
2. Long-term suppliers with quality product problems
3. New suppliers
4. Suppliers that provide non-critical parts

15. Rank in order from first to last, the following steps in the supplier certification process.

1. Monitor performance
2. Develop criteria and process
3. Report results and award certification
4. Evaluate suppliers

1. 2, 4, 3, 1
2. 2, 1, 3, 4
3. 4, 2, 1, 3
4. 4, 1, 2, 3

16. A customers supplier performance system requires suppliers to develop an improvement plan if they submit shipments containing multiple nonconformances. which of the following elements should the customer require as part of those improvement plan?

1. Root cause analysis
2. Independent confirmation of the nonconformance
3. Process audits at the suppliers facility
4. Tightened incoming inspections

17. In order for a supplier certification program to be successful for all properties, the first step in the process should be to

1. Perform an audit of the suppliers quality system to identify potential problems
2. Educate management and the supplier about what is required to complete the certification process
3. Identify key players for the certification team and define their roles and responsibilities
4. Identify opportunities for expediting the certification process by reviewing historical inspection data

18. A customer is performing a supplier qualification audit for a product that requires environmental control. To ensure that the supplier delivers a safe product, the customer should take which of the following actions?

1. Obtain a liability waiver from the supplier
2. Ensure that the supplier uses a coding system for identifying and tracing all of its products
3. Establish a system to verify that the supplier can meet the specified control criteria
4. Implement an environmental safety system in the receiving area

19. When a customer brings a defective product back to the supplier, the suppliers first response should be to

1. Check the product warranty
2. Fix the defect
3. Replace the product
4. Apologize for the inconvenience

20. A company is in the planning phase of a supplier relations program. Which of the following steps is critical to establishing a successful program?

1. Identifying appropriate commodities from procurement
2. Analyzing the cost of procurement
3. Evaluating the replacement of existing suppliers
4. Determining the needs of the customer