$[$In paragraph, define your objective for the survey. What information are you trying to elicit and why?$]$here is $$ Delight Spicy Restaurant is a mid$-$sized restaurant," which operates $3$ locations across Lagos State Nigeria. The restaurant is headquartered in Ikeja, Lagos, and employs around $250$ Staff.

$$ The pain points are on Stakeholders and users, including restaurant managers, kitchen staff, and customers, who are experiencing several pain points. Managers struggle with inefficient inventory management, leading to either overstocking or stockouts. Kitchen staff face challenges with order accuracy and timely preparation, often due to miscommunication or lack of real$-$time updates. Customers have reported long wait times and occasional errors in their orders, which negatively impact their dining experience.

Vision and Scope

Aim to create a cutting$-$edge, user$-$friendly mobile application that revolutionizes customers' ordering of food and interacting with our restaurants. We want to make ordering food as easy as playing a game! This app will help us make our customers happier by getting their orders right every time and ensuring they get their food quickly. Plus, it'll help us run our restaurant smoothly and make more money! In the future, we hope to make the app even cooler by adding features like special offers, rewards, and personalized recommendations for our customers. The scope is to Develop a basic mobile app for Delight Spicy Restaurant. Allow customers to view the menu, place orders, and pay. Include features like order tracking and personalized recommendations. Test, train staff, and gather feedback for future enhancements.

Business Requirements

Business Objectives $($BO$)$

ID Statement

BO$-01$

Increase customer satisfaction by $30\%$ within the next three months

BO$-02$

Boost sales by $40\%$ within the next $5$ months

BO$-03$ Reduce customer waiting time by $60\%$ within the next $5$ months

Success Metrics $($SM$)$

ID Statement

SM$-01$ Productivity measures on how efficient the company is providing services to customers. It can be calculated by assessing the ratio of total output against total input.

SM$-02$ Sales growth can be measured by $8\%$ monthly, which is targeted towards the increase of sales by $40\%$ within the next $5$ months, this indication that the sales objective is achievable

SM$-03$ This can be measured by tracking the average waiting time for customers before and after implementing changes and ensuring a $60\%$ decrease within the specified timeframe. By also monitoring the delivery app that customers use in placing their orders. due to the training given to staff, the app is well monitored, and the waiting time has now reduced within a month to $15\%$ which show is a good sign of achieving the goal set.

Business Risks $($BR$)$

ID Statement

BR$-01$ Failure to meet customer satisfaction targets may result in a decline in customer loyalty and negative word$-$of$-$mouth

BR$-02$ Not achieving sales growth targets may impact the restaurant's financial stability and growth prospects

BR$-03$ High turnover: Rapid changes to reduce waiting times might disrupt the customer experience or lead to dissatisfaction if not executed properly. Also Without careful planning and managing, there's a risk of overexpansion or inefficient use of space, leading to increased costs and potential operational inefficiencies in the long term.

Assumptions $($AS$)$ and Dependencies $($DE$)$

ID Statement

AS$-01$ The restaurant has the necessary resources and budget to implement measures aimed at achieving the business objectives

AS$-02$ The restaurant management and staff are dedicated to achieving the business objectives.

AS$-03$ The restaurant's customers are willing to provide feedback and engage with the restaurant's efforts to improve customer satisfaction. here is the survey:$1.$ How frequently do you visit Delight Spicy Restaurant?

$$ Daily

$$ Weekly

$$ Monthly

$$ Occasionally

$$ Never

$2.$ Are you satisfied with the current menu options offered at Delight Spicy Restaurant?

$$ Very satisfied

$$ Satisfied

$$ Neutral

$$ Dissatisfied

$$ Very dissatisfied

$3.$ How often do you experience long wait times during your visits to Delight Spicy Restaurant?

$$ Always

$$ Often

$$ Sometimes

$$ Rarely

$$ Never

$4.$ Do you think the restaurant's current inventory management system is efficient?

$$ Very efficient

$$ Efficient

$$ Neutral

$$ Inefficient

$$ Very inefficient

$5.$ Have you ever experienced order inaccuracies during your visits to Delight Spicy Restaurant?

$$ Yes, frequently

$$ Yes, occasionally

$$ No$,$ never

$6.$ Do you find it easy to place orders at Delight Spicy Re