In queuing systems resource pooling refers to when all customers wait in one line for the first available from a shared set of resources as opposed to choosing from separate lines for each resource.

Which of the following statements regarding resource pooling is FALSE?

Pooling always reduces average wait times over all customers.

A drawback to pooling is that repeat customers may prefer a consistent point of contact.

Pooling requires flexible resources including machines and employees.

Pooling is most effective when pooling very different types of customers.

A drawback of pooling can be decreased location convenience and increased travel times for customers.