Question: In reference to quality cost classifications, information-systems development costs would normally fall in __ category. a. prevention costs b. external failure costs c. appraisal costs

In reference to quality cost classifications, information-systems development costs would normally fall in __ category.

a. prevention costs

b. external failure costs

c. appraisal costs

d. technology failure costs

Process re-engineering means you will radically change the entire process whereas process improvement means you will only change specific areas of the process or style.

True or False

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