**** In relation to KMART Australia ****

2. Develop a Balanced Scorecard for the company (maximum 1500 words) a. You need to incorporate social and environmental responsibility into your balanced scorecard. c. b. For each of the perspectives, suggest two to three strategic objectives. And describe how the strategic objectives will help your chosen organisation achieve its mission and vision. Draw a strategy map (an example is provided as in Figure 1) and describe the cause-and- effect relationships between the strategic objectives you would expect to see in your suggested balanced Scorecard. d. For each strategic objective, suggest three measures you would recommend in the balanced Scorecard. Explain the reason why you have suggested those measures and how the measures can assess progress towards meeting objectives. How would your Balanced Scorecard create value for your company? Discuss in relation to your company's industry and competitive position. e. Figure 1: Example of a strategy map Grow FINANCIAL PERSPECTIVE Increase operating income from productivity and quality Grow operating income revenues Increase CUSTOMER PERSPECTIVE customer Increase customers Increase market share satisfaction Improve quality INTERNAL BUSINESS PROCESS PERSPECTIVE Improve manufacturing processes LEARNING AND GROWTH PERSPECTIVE Align employee and organization goals Develop process salt Improve manufacturing feedback Fmnnwer