Question: In response to a sharp decline in customer satisfaction, a multinational corporation has established a cross - functional Quality Improvement Team ( QIT ) .

In response to a sharp decline in customer satisfaction, a multinational corporation has established a cross
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functional Quality Improvement Team (QIT). The team consists of members from engineering, customer service, and product development. Their task is to identify the root causes of product failures and develop sustainable solutions. The company values continuous improvement and seeks to embed these practices into its culture through education and strategic training initiatives for all staff members. (b) Design a strategic training initiative for the QIT. Explain how it aligns with continuous improvement principles.

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