In response to intense foreign competition, Florex Company has taken steps to improve the quality of its products. A summary of its quality costs (in thousands) over the past two years is given below:

	Costs (in thousands)
Last Year	This Year
Inspection	$ 690	$ 840
Quality engineering	$ 315	$ 525
Depreciation of test equipment	$ 240	$ 300
Rework labor	$ 1,200	$ 1,530
Statistical process control	$ 0	$ 225
Cost of field servicing	$ 1,275	$ 1,050
Supplies used in testing	$ 30	$ 60
Systems development	$ 810	$ 750
Warranty repairs	$ 3,375	$ 1,125
Net cost of scrap	$ 720	$ 1,290
Product testing	$ 840	$ 1,650
Product recalls	$ 2,250	$ 825
Disposal of production defects	$ 780	$ 1,230

Sales have been flat over the past few years, at $75,000,000 per year.

Required:

1. Prepare a quality cost report for this year and last year.

Note: Enter amount values in thousands. Round your percentage answers to 2 decimal places (i.e 0.1234 should be entered as 12.34).