In Table $12\mathrm{.}11,$ observe that of the primary reasons for not planning to return to the hotel, $67$ were due to amenities, $60$ were due to quality of room, $31$ were due to room dining options, and $29$ were due to staff$/$service issues. In Table $12\mathrm{.}7$ on page $481,$ there were $88$ guests at the Golden Palm, $33$ guests at the Palm Royale, and $66$ guests at the Palm Princess who were not planning to return. The observed frequencies in the cells of the $43$ contingency table represent the joint tallies of the sampled guests with respect to primary reason for not returning and the hotel where they stayed. The null and alternative hypotheses are

$H_0$ : There is no relationship between the primary reason for not returning and the hotel.

$H_1$ : There is a relationship between the primary reason for not returning and the hotel.