In the article by John Keilman, Why America's Largest Tool Company Couldn't Make a Wrench in America, the Wall Street Journal, July $22,2023,$ people involved in building this automated tool plant told the following problems:

When the customers wanted everything they ordered, the company couldn't deliver it$,$ there's not much that can be done, according to Jeffrey Ansell, the company's president of global tools and storage then.

The factory's struggles were exacerbated by attrition among $$gray$-$haired folks$$ with deep knowledge of tool making, according to Jeremy Scheffer who retired in $2021.$

Sockets sometimes arrived in his section with metal that hadn't been fully punched out, or without the Craftsman name stamped onto them, according to Steve Stafstrom, who worked in heat treating.

Inventory accumulated at the factory rather than shipping to customers, according to present workers.

They were just trying to show some sort of progress, but in the end, it just wasn't working properly, according to tooling engineer Ronnie Cotton.