In the article titled Mapping the patient process during care transitions published in BMJ quality & safety magazine dated November 2012, the patient admission process in the University of Chicago is mapped as given below. The project team was formed as evidence suggested that primary care physicians are not satisfied with communication at transition points between inpatient and ambulatory care, and that communication often is not provided in a timely manner, omitting essential information, or containing ambiguities that put patients at risk. With this perspective in mind elaborate on the choice for the type of process map. Additionally, distinguish the value added and non-value added steps. What should be the CTQs that the team should put ob their data collection plan to monitor the current process performance?

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