Question: In the Balanced Scorecard Model, a formal management system is a measure of: a . Customer performance b . Organizational capacity performance c . Financial

In the Balanced Scorecard Model, a formal management system is a measure of:
a. Customer performance
b. Organizational capacity performance
c. Financial performance
d. Internal process performance
In the Balanced Scorecard Model, low "churn rate" is a measure of:
a. Organizational capacity performance
b. Financial performance
c. Internal process performance
d. Customer performance
In the Balanced Scorecard Model, a formal management system is a

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