In the case management process, decision making is often complicated by complex ethical and legal issues. In some cases, such as end$-$of$-$life issues, family disagreements complicate situations; the case manager must be prepared to follow the client$$s wishes and act in the client$$s best interest as much as possible. In other situations, case managers will find themselves working with potentially violent clients. In these situations, the case manager is responsible for alerting other professionals or individuals involved in caring for the client to the possibility of violence.

What advice would you give a new case manager for working through ethical issues?In the case management process, decision making is often complicated by complex ethical and legal issues. In some cases, such as end$-$of$-$life issues, family disagreements complicate situations; the case manager must be prepared to follow the client$$s wishes and act in the client$$s best interest as much as possible. In other situations, case managers will find themselves working with potentially violent clients. In these situations, the case manager is responsible for alerting other professionals or individuals involved in caring for the client to the possibility of violence.

What advice would you give a new case manager for working through ethical issues?